File your claim via fax or mail. Consider filing online for faster claims payment!To file your claim via fax or mail, simply download the appropriate forms below, and send to us with all necessary supporting documentation. Accident. Hospital Indemnity. 2. Please complete the claim form below in its entirety (if information is missing, it may delay the processing of your claim). Failure to complete all sections may result in a delay in processing this claim. What is the first date of treatment for the illness? What is the illness diagnosis? Option 1-File By Yourself Online – From a computer: Click Aflac SmartClaim or scroll down to log in and follow the instructions. Edit, sign, and share aflac claim forms online.