Manage your account, submit and track claims, setup direct deposit and more. Making a claim has become even easier!To file your claim via fax or mail, simply download the appropriate forms below, and send to us with all necessary supporting documentation. Aflac is not licensed to solicit business in New York, Guam, Puerto Rico, or the Virgin Islands. File your claim with Aflac SmartClaim®: 1. Access Aflac SmartClaim from MyAflac or the MyAflac Mobile app. 2. Hospital confinement - IHB or UB04. Have your doctor complete Section B: Physician's Statement. Aflac offers supplemental accident insurance that helps with what your health insurance plan might not cover. We pay cash benefits directly to you.