File your claim via fax or mail. Consider filing online for faster claims payment!Download a Claim Form. Choose your state of residence and select the appropriate form(s). Provide all dates of treatment related to injury on the lines below. File your claim online or via the MyAflac® mobile app. Managing your coverage has never been easier. Payable if the insured: • Is a fare-paying passenger on a common carrier;. • Is injured in a covered accident; and. Aflac provides supplemental insurance to help pay out-of-pocket expenses your major medical insurance doesn't cover.