In your letter, provide all the information requested in the form. To request a copy of the complaint form, call 866-632-9992.Download and complete the Withdrawal Request Form. You can write a letter, sign it and hand it to a bank professional. They will accept the letter but, may still have you sign their form. INSTRUCTIONS. 1. Review the Hardship Requirements to determine if you are ELIGIBLE to take a hardship withdrawal. 2. Complete and File the Forms. Company should submit letter indicating its intent to surrender and return its original certificate of authority. For a complete list of forms, visit the State Court Administrative Office website, and select one of these categories: Numerical Index Probate Court Forms. Issuer: John Hancock Life Insurance Company (U.