Authorization Letter. Thank you for contacting PHX Customer Service.You have a right to access your health information. Requesting Medical Records. Have paper and pen ready to write down your confirmation number. Submit only ONE application to the City of Phoenix Housing Department (COPHD). Learn about the various services that Phoenix's Water Services Department offers, and get the help you need. You can search for reports, forms, policies and pamphlet and posters with information about specific programs and services. The Assured and Adequate Water Supply Rules, A.A.C. R12-15-701 et seq. A request for the abatement of a penalty, or penalties, can be requested to the Penalty Review Unit with the Arizona Form 290 – Request for Penalty Abatement.