Access Your Medical Records Through MyChart. We offer several ways to request your medical records, accommodating your needs for different formats and types of information.If you need assistance in completing this form, please contact the San Antonio Metropolitan Health District (Metro Health) staff. Closed weekends and holidays. For your convenience, patients can pick up and complete, as well as drop off completed DD Form 2870's at the ROI Quick Stop. The patient's medical record is confidential. It identifies the patient, and includes information about their case history at a particular provider. In person: Reports can be picked up at the SAFD Headquarters building between AM and PM CST at the Fire Department Records window on the first floor. Request your patient medical records online for Baptist Health System. As a patient, you have the right to inspect or review your medical record.