This form is a sample letter in Word format covering the subject matter of the title of the form.
This form is a sample letter in Word format covering the subject matter of the title of the form.
Dear Customer Name, We hope this message finds you well. During a routine audit of our accounts, we discovered that you have overpaid for your recent order (#ORDER1234). Please accept our sincerest apologies for any inconvenience this may have caused.
Key Takeaways If an employer overpays an employee, firstly, talk to the employee. Put the request for repayment and any proposed terms of that repayment in writing. Check the employment agreement or relevant Award scheme. Document any talks and any agreement if reached.
Some brief guidelines, letters should: Be addressed to 'Dear You' Written in the first person e.g. 'I felt that...' Be up to 1,000 words in length, preferably less. Be supportive and give comfort to the person reading the letter. Use your first name or a pseudonym to end the letter.