Clients call: 866-781-4538 (Toll Free) To pay a debt call: 1-800-362-0097 (Toll Free) or visit our mobile payment platform. To dispute a debt click here.You can use the search tools in the tabs on the left to find if you are owed money. What is the first step in the mandatory buyout program? You will receive a letter requesting that you contact the case manager who has been assigned to you. The last day for individuals and families to apply for assistance after this disaster has passed.