The Employee Services Agency (ESA) is pleased to present the Human Resources Practices Manual. This Employee Handbook ("Handbook") is designed to ensure that you have the information you need to be successful at the OSA.Include a brief history of your restaurant, and give your staff a taste of what made you want to be in the business. Fill out the contact form or call us at (408) 436-0789 to schedule your free consultation. All fulltime and parttime employees are eligible to participate in the Santa Clara. County Federal Credit Union. The Office of Employee Relations is responsible for maintaining and updating the City Policy Manual (CPM), which is the City's Administrative Policy Manual. If your business has never had a restaurant employee handbook, these are the big questions you are probably asking yourself.