Service of Process ; Step One: File suit with appropriate Virginia court ; Step Two: Create account and log into the online portal ; Step Three: Complete affidavit. 1. Complete Section A of Provider Information Form. 2.Complete Attachment D: Services Provided. This information is necessary to provide legally valid notice, known as "service of process. To complete VA Form 10-10172, fill-out the required fields and indicate the type of service being requested. You may complete a complaint form online or download one of our complaint forms. For further assistance call our Consumer Protection Hotline at 1-800-552-9963. You have five steps to follow: 1) Identify the problem and who is responsible. 2) Get your proof together. Before you fill out our complaint form, please ensure that we are the proper office to assist you.