You will need to provide a certified copy of the death certificate to close the account. Step 3: Figure out who is legally responsible for any credit card debt.Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts. Find out what happens to your spouse's credit after they die, the steps you need to take and if you're responsible for their debts. You'll just need the death certificate and your ID. The bank should close the account and make checks payable to the beneficiary. Our Deceased Account Services Specialists will work with you to finalize the account. You can reach them directly at 1-800-347-5519. Do not fill out the forms until 30 days after the decedent's death.