Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts.We'll need a photocopy of the death certificate to verify the identity and legal residence of your loved one as well as confirm date of death. For purposes of this affidavit, you must list ALL RELATIVES of the Decedent, including yourself, if applicable. Please note: For all account types, we require a death certificate. The best way to avoid any issues with accessing the bank accounts of deceased family members is to have a clear and up-to-date estate plan in place.