You can use this letter template to write to the bank to request the closure of a direct payments account following the death of the account holder. Please let me know if any other documents are required for claiming the amount of deceased.Request you to kindly process the request on priority. You have to give a letter to the bank advising the death along with a copy of the death certificate. Closing a bank account when someone passes away isn't difficult, as long as you have the right paperwork for the the teller or banker. The BMO Alto Letter of Direction describes how an authorized representative would like BMO Alto to settle the decedent's account. For those close to the deceased, here are some circumstances to consider, and what to do when an account holder dies. To prevent identity theft, it's good practice to close the deceased's email account. Our Client Care team looks forward to providing you with excellent customer service. Find out how to contact us – and check out our FAQs.