Call each card issuer and ask to speak with "Deceased Account Services" or the "Estate Unit. You will need to provide a certified copy of the death certificate to close the account.Step 3: Figure out who is legally responsible for any credit card debt. Sample Letter – Asking for a debt write-off when someone is deceased. Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts. To close a bank account on behalf of someone who has passed away, you must have legal authority to manage the account. After someone dies, notify the government programs and businesses they used. Cancel benefits payments and close or transfer accounts. Cancel credit Cards and Notify Credit Card Companies and Credit Bureaus of the Death. 1.