How do I change my credit card PIN? If you need to change or reset your PIN, just call 1.800.Notify CRA at 18009598281 of the date of death as soon as possible, and send them a copy of the death certificate and a complete copy of the will. Sample Letter – Asking for a debt write-off when someone is deceased. However, to officially close the account, it's smart to follow up in writing. Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts. Obtain 'vacancy' insurance, if appropriate. If you are a trustee of the deceased: If your loved one set up a living trust, the checking account may be held in the name of the trust. If you've stopped paying your creditors for unpaid debts, they will likely report your account as a charge-off after four to six months of non-payment.