However, to officially close the account, it's smart to follow up in writing. You will need to provide a certified copy of the death certificate to close the account.Step 3: Figure out who is legally responsible for any credit card debt. You don't need to take control of the account to close it. Call them and tell them the owner passed away and you need to close the account. Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts. After someone dies, notify the government programs and businesses they used. Cancel benefits payments and close or transfer accounts. To close a bank account on behalf of someone who has passed away, you must have legal authority to manage the account.