Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts.Click "forms" and enter the form numbers below (all forms begin with AOC-E-__). Open a bank account for the estate. Contact creditors and other debtors. Please note: For all account types, we require a death certificate. When you receive this letter, please fill it out accordingly and return as soon as possible to help this process. Owned, full service financial institution with a specialty in commercial banking that has been serving communities for over 85 years.