Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts.1. Under the To do list, in the Upload document(s) section, click on the blue document link and a pop up will appear. A payable on death (POD) designation means your bank account automatically transfers to a beneficiary upon the death of all account owners and co-owners. I called Bank of America to inquire why they would send a letter saying my mother was dead and they needed her death certificate if she is not dead. Spouses of the deceased person who want to release money from a bank account can file a small estates petition. Is there an attorney that you could recommend do I have a case what should I do next? Banks need to be notified of death; they won't work it out alone. Explore careers at Costco. Costco has been a leader in the warehouse club and retail industry for more than four decades.