Closing a bank account when someone passes away isn't difficult, as long as you have the right paperwork for the the teller or banker. You'll receive an email within 24 hours explaining what documents are needed to complete your claim.Typically, we require: A copy of the death certificate. Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts. You'll need the person's Social Security number and certified copies of their death certificate for most agencies and programs. Social Security and Medicare. The first and foremost thing you must do to close a bank account upon the death of a loved one is to inform the bank of this death. Administration is the process where the Surrogate's Court officially gives out Letters of Administration to a qualified distributee (heir) of the Decedent. To have someone removed, please provide a letter stating the name and date of birth for the deceased and the relationship of the requestor to the deceased.