To close a bank account on behalf of someone who has passed away, you must have legal authority to manage the account. A valid governmentissued ID. The death certificate of the account holder.The account owner's social security number. Use our Affidavit of Death form to verify the death of a family member and help with the inheritance process. Cary, NC, probate attorney discusses the next steps if you've received a Notice to File. Call 919-443-3035 to schedule your needs assessment call. Online: Use our online form to notify us about a customer's death. After someone dies, notify the government programs and businesses they used. Cancel benefits payments and close or transfer accounts. Online: Use our online form to notify us about a customer's death.