Proof of death, such as certified copies of the death certificate. You can use this letter template to write to the bank to request the closure of a direct payments account following the death of the account holder.Navigating and closing a deceased person's bank account can be tricky. Follow these simple steps to ensure you are able to properly close the account. Learn about estates, how to file an estate, and the administrative process. Please include an account number or social security number of the deceased. The first step to beginning the probate process is filling out the correct forms. Online: Use our online form to notify us about a customer's death.