If you know the debts of the Decedent (such as medical bills, credit card bills, etc.) you should make a list of them. Call the bank, tell them what happened, and ask where to send the copy of the death certificate.Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts. Credit Card debts are the last debts of the estate that should be paid. Banking Reimagined® at Capital One.