Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts.The beneficiary or beneficiaries must provide notarized letters of instruction in addition to the death certificate. Both joint account with right of. 1. Under the To do list, in the Upload document(s) section, click on the blue document link and a pop up will appear. One thing for sure is that the bank will want to know the specific reasons for the removal request as the next-to-kin. Bank of America experienced an online banking outage on Wednesday.