Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts.1. Under the To do list, in the Upload document(s) section, click on the blue document link and a pop up will appear. You may be able to use a Small Estate Affidavit to have the property transferred to you. The procedure is very simple. Get the death certificate and legal heir certificate. One thing for sure is that the bank will want to know the specific reasons for the removal request as the next-to-kin. The beneficiary or beneficiaries must provide notarized letters of instruction in addition to the death certificate. Both joint account with right of. I called Bank of America to inquire why they would send a letter saying my mother was dead and they needed her death certificate if she is not dead.