Dealing with the death of someone close to you is never easy. We've put together a guide of what to do if your loved one had an investment account with us.The PDF version of these forms are FILLABLE. They can be filled out electronically, then printed. To close a bank account on behalf of someone who has passed away, you must have legal authority to manage the account. Survivors can report the death of a member using our online death report form or they can call 866-805-0990 and press 3 then 1. If you are a trustee of the deceased: If your loved one set up a living trust, the checking account may be held in the name of the trust. A magistrate can issue an informal probate order as soon as 7 days after the decedent's death. Death certificate to have the account closed and funds disbursed to them directly. Be careful when you fill out your baby's full name and your mailing address.