Member Service Center (707) 449-4000 or (800) 877-8328 Monday – Friday: 8 am – 7 pm (PDT) Saturday: 9 am – 5 pm Transfer of Accounts. 24.Enter your case number in the required field. Notify Bank of America. We'll ask you for the deceased customer's full legal name and Social Security number to identify their accounts. You might be able to fill out an affidavit and present that along with your mom's death certificate to the bank. This handbook is designed to provide the offender population with general information along with a standard for acceptable behavior.