It's Your Name here at Your Company. I'm reaching out to let you know that your order will delayed due to some production issues. We apologize for the convenience and promise to update you once it's resolved. Thank you so much for your patience.
How to write an apology letter Acknowledge your mistake. The first step in writing an apology letter is informing your reader what the letter is about. Apologize sincerely. The next step in writing your letter is to apologize. Share your plan to fix the problem. Ask for forgiveness. Deliver the letter.
We apologize for the delay and reassure you that we are doing everything possible to complete your order as soon as we can. We'll be in touch with an updated delivery timeline. I appreciate your patience; we'd like to offer you 10% off your next order.
Please accept our heartfelt apologies for any inconvenience or disappointment this delay may have caused. We understand the impact of this delay on your plans and assure you that we are taking immediate steps to expedite the delivery process and prevent similar occurrences in the future.