We have an automated system to notify clients when items come back in stock. When there is an out of stock item, you will see a green Email When Available tab.To access the new client portal, go to portal.gofranklingo. Com and click the Login Here button in the top right corner of the screen. Use this letter template to let your customers know the items they've ordered are on back order and will be shipped as soon as possible. This sample letter has choices to help you build your letter. When you write, pick the words that describe your situation. A letter sent from Philadelphia to Boston could receive a reply within six days, and a round-trip to New York could be done within twenty-four hours. Product discontinuation notice: Dear Customer,. You are receiving this because your organization is an active purchaser of BD Hypodermic products.