I ordered something from the official store on the 8th and received a confirmation email with my order number, and my card was charged. Template names: BACKORDR.Within the City the provision of emergency medical transportation is a function of the. Houston Fire Department. Use this letter template to let your customers know the items they've ordered are on back order and will be shipped as soon as possible. A strategy to handle backorders and delays can reduce refunds and cancellations. Here's how to use email to keep customers engaged. Impact on Customer Experience. Delays can negatively affect how customers feel about your business. Use this letter template to let your customers know that items they've ordered are on backorder and will be shipped as soon as possible.