There are several ways to write a win-back email, but one effective approach is to be genuine in your email. Tell them how you feel about them leaving your brand without getting overly personal, show them what's in store if they come back, and let them know you'd love to hear back from them.
What does a backorder mean? An item on backorder is an out of stock product that is expected to be delivered by a certain date once it is back in stock. Businesses will often still sell products on backorder with the guarantee to ship them to the buyer once their inventory has been replenished.
It's Your Name here at Your Company. I'm reaching out to let you know that your order will delayed due to some production issues. We apologize for the convenience and promise to update you once it's resolved. Thank you so much for your patience.
1 Explain the situation Apologize for the inconvenience and thank them for their patience and understanding. Avoid using vague or generic terms like "delayed" or "temporarily unavailable". Instead, use specific and clear language like "backordered until date" or "out-of-stock until date".