I made a new passport application for my 2 kids 3 weeks back and made the FNB online payment, but it still wont let me book the appointment. Did anyone get their passports at your bank?Which bank did you use? Looking to renew your passport at FNB? Quick update I finally managed to complete the whole process, but learnt a few tips along the way! A few tips in my recent experience with getting a passport via fnb. Get stepbystep guidance on how to book your home affairs appointment using the FNB app. Gov PRE-FILL ONLINE OR USE BLACK INK ONLY. The Passport office closes at 4 p.m. The eHomeAffairs login page requires that users enter their login details and complete a Captcha every time.