Information for tenants, landlords and agents about bond refunds and how to avoid claims and disputes. Checklist. ALL sections to be completed.Missing information will delay the bond refund. Learn to effectively craft a surety bond claim letter sample with our 5-step guide. Secure your claim with Palmetto Surety Corporation's expert insights. Sample Surety Bond Rider. A sample surety bond is included on page 4 of these instructions. All registered Residential Bonds Online (RBO) users can submit a bond refund or claim online at the end of a residential tenancy. In the RBO portal, select the drop down arrow next to Tenant option, then choose Lodge a Bond. Fill in the details of your tenancy.