One of the purposes of mediation is to give you the opportunity to tell your insurance company your perspective regarding the dispute in a joint session. If the injured-insured and his or her insurance company cannot agree on the amount of the claim, the claim must be submitted to arbitration.Learn how a successful California arbitration against an insurance company can lead to more than just a damages award. Understand your rights and options. Arbitration is an Alternative Dispute Resolution (ADR) process used to resolve disputes outside the court system. Any party may file an arbitration submittal form after a defendant denies liability for benefits because it disputes insurance coverage. Most car insurance policies let you resolve your dispute through an outofcourt process called arbitration. Less formal than a courtroom jury trial. Fill out the form below for a free noobligation review of your case or call (844) 3353271 to speak with someone immediately. Drafting an enforceable arbitration agreement in California demands a nuanced understanding of both statespecific and federal laws.