Consumers may be able to file an American Home Shield class action lawsuit if they have experienced financial harm at the hands of the home warranty company. You will have to pay a cost share.Or, you can accept their cash in lieu and apply it toward a complete replacement. The first way to sue American Home Shield is through consumer arbitration. If your contract has an arbitration clause it gives you the right take legal action. Find out how to address problems with American Home Shield. Discover the steps to document issues, submit complaints, and seek resolution. DHCS reported a small number of complaints from new internal sources of State Fair Hearings data.