Arbitration provides a fair, effective and expeditious complaint settlement procedure. Complaints are resolved through voluntary mediation.When you file a consumer complaint, a Consumer Specialist will be assigned to your case for mediation. Is any means of settling a dispute outside of a courtroom. Today's competitive business environment generates disagreements and disputes that cover the entire range of the commercial experience. While litigation may conjure images of lengthy courtroom battles, many commercial disputes are resolved through negotiation, mediation, or arbitration. We search for the most cost-effective resolution for all business disputes, which could mean recommending early negotiation, mediation, or arbitration.