Arbitration is a mandatory but non-binding informal hearing where a neutral arbitrator, or panel of arbitrators, is selected to hear the evidence in your case. Find out how cases are assigned to the Arbitration calendar and what eligibility requirements are involved.At the arbitration hearing, the parties present their case to the arbitration panel and the arbitrators make a monetary award based on the evidence. This Act shall apply to and shall govern all agreements to arbitrate claims arising out of the providing of health care services. Section 8 The collective bargaining agreement negotiated between the employer and the exclusive bargaining representative shall contain a grievance resolution. Where is the Arbitration Center? The Will County Courthouse at 100 W. Jefferson St., 4th Floor Rm. 440, Joliet, IL 60432.