Most companies like Lowe's Home Centers have an arbitration clause in their contracts to prevent being taken to court for traditional litigation. Contract says Lowes pays arbitration hearing fees, each party is responsible for own representation no matter what the outcome is. UpvoteA class action lawsuit has been filed after Lowe's Home Centers allegedly sold customers an unfair extended protection plan. Customer: I had signed a Binding arbitration with Lowes. 's Motion to Stay and Compel Arbitration (Doc. 11). This article will cover how you can file a formal complaint and even take Lowes to small claims court if need be. If there is a dispute, the contract will control so you need to go to arbitration unless they agree to waive this and allow a judge or jury to hear it. It turns out that Lowes never submitted my order to the actual cabinet manufacturer. An attorney would have to read your contract to confirm your rights. Plaintiff did not attach the DCBA Contract to the SAC or mention the DCBA Contract in the SAC.