A panel of three arbitrators, or "referees," determines the amount of loss or damage. The reference proceeding determines only the amount of the loss sustained.Arbitration is a form of alternative dispute resolution. Section 191A: Property damage to insured's motor vehicle; notice of losses; arbitration clause. When a disagreement over a claim arises, arbitration is often utilized to resolve the conflict without having to go through the litigation process. Most car insurance policies let you resolve your dispute through an outofcourt process called arbitration. Less formal than a courtroom jury trial. Fill it out completely, sign and mail it to the Arbi- tra on Unit, Insurance Department,. State of Connec cut, P.O Box 816,. Chapter 175: INSURANCE.