If your vehicle meets Lemon Law eligibility criteria and the dealer will not refund your money or replace the car, you may apply for Arbitration. Arbitration disputes are final and legally binding at MDRS, a Massachusetts Abritration and Mediation firm in Boston and Salem.In the blank spaces provided for the claimants' names, you should write or type the name of each claimant filing the Statement of Claim. Arbitration is not a right, but rather, an agreement between the disputing parties. These Mass Arbitration Procedures and Guidelines ("Procedures") are intended to facilitate the fair, expeditious and efficient resolution of Mass Arbitrations. The filing requirements for Mass Arbitrations are set out in MA-2 of the Mass Arbitration Supplementary Rules. Often, the arbitrators are experts in the subject matter of the dispute -- for example, a panel in a construction case might include an architect, a general.