Hi I have a Home Warranty with American Home Shield. And I had some issues with a recent claim regarding my AC.Consumers may be able to file an American Home Shield class action lawsuit if they have experienced financial harm at the hands of the home warranty company. One American Home Shield lawsuit resulted in a settlement, although the company did not admit any wrongdoing or liability in the settlement. What to include in the demand letter? With arbitration you have the opportunity to get a satisfactory solution for your complaint against American Home Shield without having to sue them. I am in a water heater dispute as we speak. The water heater stopped working after the storm last week. The first way to sue American Home Shield is through consumer arbitration. If your contract has an arbitration clause it gives you the right take legal action.