Here's how you can start the binding arbitration process in a dispute with Airbnb. I have requested through phone and chat with Airbnb and they will not or cannot help.You call up a local arbitration firm in your area. Org and obtain the written Demand for Arbitration form. So I continued on and filed an arbitration case as per the terms of service when you use airbnb. The entire process can be completed online in a few minutes. Section 22 of these Terms contains an arbitration agreement and class action waiver that apply to all claims brought against Airbnb in the United States. It would be a good idea to check with a local Ohio attorney, just to get the law of the land. The issue first arose when the respondents brought litigation against Airbnb in the circuit court and Airbnb moved to compel arbitration.