Consumers may be able to file an American Home Shield class action lawsuit if they have experienced financial harm at the hands of the home warranty company. The first way to sue American Home Shield is through consumer arbitration.If your contract has an arbitration clause it gives you the right take legal action. Consumers may be able to file an American Home Shield class action lawsuit if they have experienced harm at the hands of the home warranty company. What to include in the demand letter? Please read this Plan Agreement carefully as it explains what your Plan covers and our obligations, how to file a Service Request, and your. Also, the contract states all legal matters with AHS (and all home warranty programs for what I know) must be handled via arbitration. Org, the situation will settle.