Consumers may be able to file an American Home Shield class action lawsuit if they have experienced financial harm at the hands of the home warranty company. The first way to sue American Home Shield is through consumer arbitration.If your contract has an arbitration clause it gives you the right take legal action. Hi I have a Home Warranty with American Home Shield. And I had some issues with a recent claim regarding my AC. I'm currently contacting the state attorney's office for my state, to address the deceptive practices this company continues to engage in. Instead of a judge, you have an "arbitrator," a lawyer who decides which of the parties is correct and how much to award them. Please read this Plan Agreement carefully as it explains what your Plan covers and our obligations, how to file a Service Request, and your. Home warranty firm accused of not paying up when appliances break.