Customer: I had signed a Binding arbitration with Lowes. Contract says Lowes pays arbitration hearing fees, each party is responsible for own representation no matter what the outcome is. UpvoteCustomer: I have an arbitration going with Lowe's for a small kitchen remodel that they couldn't meet their obligations using their construction company. In their contract it states that it is binding arbitration. My kitchen is not complete and does not meet Industrial standards. Later that day, Lowes emailed me a link so that I could "review and sign my paperwork". Defendant's motion to compel arbitration or, in the alternative, motion to dismiss denied. Lowe's generally has an arbitration agreement written into their contract. Presuming so, this changes where you must file your lawsuit. These terms of service contain a mandatory arbitration of disputes provision that requires the use of arbitration on an individual basis to resolve disputes.