Consumers may be able to file an American Home Shield class action lawsuit if they have experienced financial harm at the hands of the home warranty company. Hi I have a Home Warranty with American Home Shield.And I had some issues with a recent claim regarding my AC. Find out how to address problems with American Home Shield. Discover the steps to document issues, submit complaints, and seek resolution. Instead of a judge, you have an "arbitrator," a lawyer who decides which of the parties is correct and how much to award them. Their arbitration clauses places customers at a disadvantage and are unconscionable. Any arbitration proceedings shall be conducted within the state of Wyoming. Forprofit organization and world's largest provider of arbitration, mediation and other alternative dispute resolution (ADR) services. American Home Shield was recently sued in a new TCPA class action alleging the warranty provider left prerecorded voicemail messages without consent.