Insurance arbitration relies upon an arbitrator (the neutral third party) to make an appropriate decision based on the specifics of a claim or case. Arbitration is the process of using a third party to settle a dispute instead of taking the case to court.Arbitration is an informal trial held before a neutral court official called an arbitrator. Section 3 of the FAA provides that the court "shall on application of one of the parties stay the trial of the action until such arbitration has been had. Often, when the federal government mandates the use of the American Arbitration Association and its rules, it is to resolve disputes between private parties.