To be eligible for court-ordered arbitration, a dispute must have been filed as a complaint in the North Carolina court system. Here's a closer look at how the process works, and tips for preparing your case for a courtordered arbitration (specifically in North Carolina).Since 1983, the CRC's Dispute Settlement Program (DSP) has been providing mediation and conciliation services to Charlotte-Mecklenburg residents. Check your contract (or agreement) to confirm jurisdiction. Since 1983, the Community Relations. Dispute Settlement Program (DSP) has been providing mediation and conciliation services to Charlotte-Mecklenburg residents. At Dozier Miller Law Firm, our skilled mediation and arbitration specialists are dedicated to resolving disputes efficiently and amicably.