What is court-ordered arbitration? Arbitration is an informal trial held before a neutral court official called an arbitrator.To be eligible for court-ordered arbitration, a dispute must have been filed as a complaint in the North Carolina court system. Here's a closer look at how the process works, and tips for preparing your case for a courtordered arbitration (specifically in North Carolina). Since 1983, the CRC's Dispute Settlement Program (DSP) has been providing mediation and conciliation services to Charlotte-Mecklenburg residents. Likewise, arbitration, divorce mediation, and collaborative divorce are voluntary processes. (704) 599-8911 9300 Harris Corners Pkwy Suite 210. At Dozier Miller Law Firm, our skilled mediation and arbitration specialists are dedicated to resolving disputes efficiently and amicably. Let me answer your online arbitration and mediation engagement questions.