3. Seven Steps to Solving Workplace Conflicts Step 1: Identify the issue. Step 2: Try to find understanding. Step 3: Get organized. Step 4: Evaluate the resolution options. Step 5: Make a choice. Step 6: Document your agreement. Step 7: Agree on a contingency plan.
In a 2023 Harvard Business Review article, Catherine Cote broke down the Thomas-Kilmann Conflict Model, which highlights five conflict resolution strategies: avoiding, competing, accommodating, compromising, and collaborating.
You both put your case to an independent person called an arbitrator. The arbitrator listens to both sides, looks at the evidence you've sent in and decides what the outcome should be. In some cases, the arbitrator may choose to have several meetings with you both.
Arbitration is a quasi-judicial proceeding, wherein the parties in dispute appoint an arbitrator by agreement to adjudicate the said dispute and to that extent differs from court proceedings. The power and functions of arbitral tribunal are statutorily regulated.
The most common ADR methods are negotiation, mediation, conciliation, arbitration, and private judging. Negotiation. Negotiation is usually the first approach to take before resorting to other ADR methods. Mediation. Mediation is a type of assisted negotiation. Conciliation. Arbitration. Private Judging. Conclusion.
The Five Steps to Conflict Resolution Step 1: Identify the source of the conflict. The more information about the cause of the conflict, the more easily it can be resolved. Step 2: Look beyond the incident. Step 3: Request solutions. Step 4: Identify solutions both disputants can support. Step 5: Agreement.
Mediation is appealing because it allows parties to reach a collaborative settlement, but it could end in impasse. Arbitration, on the other hand, can wrap up a dispute conclusively, but it doesn't give disputants much say in the outcome.
In arbitration, a neutral third party serves as a judge who is responsible for resolving the dispute. The arbitrator listens as each side argues its case and presents relevant evidence, then renders a binding decision.