Arbitration is an informal trial held before a neutral court official called an arbitrator. Arbitration is a process through which two or more parties can resolve a dispute outside of court.At the arbitration, the parties put forth witnesses and evidence, and the arbitrator, after weighing the testimony and evidence, issues an award. We serve clients in Raleigh, Wake Forest, Cary, Rolesville, and surrounding areas. Fill out the form below or call us at (984) 235-1067. Learn how to effectively help others negotiate and collaborate through difficult disputes in the Certified Mediator and Arbitrator course. To be eligible for court-ordered arbitration, a dispute must have been filed as a complaint in the North Carolina court system. While we generally think of alternative dispute resolution as a better way to resolve disputes, ADR has several disadvantages versus traditional litigation.